We dispatch all orders directly from our engineering lab in Port Coquitlam, British Columbia, Canada. Eligible shipping destinations vary based on distribution licensing and transport regulations: • DJI Hardware & Ecosystem Spares: Canada only (authorized regional distribution). • Sodium-Ion Battery Products: Canada and the Contiguous United States only (hazardous materials ground transit compliance). • General Accessories & Tools: Global shipping available where supported. Our store automatically detects geographic eligibility at checkout and provides clear routing prompts.

In-stock spares and accessories are processed and dispatched the same or next business day. Estimated transit times: • Domestic Canada: 2–7 business days via Canada Post Expedited / Priority Courier. • United States & International: 5–12 business days (subject to regional customs clearance). A verified tracking number is automatically generated and emailed to you once your parcel is scanned into the carrier network.

Shipping freight is calculated dynamically at checkout based on package weight, volumetric dimensions, and final delivery postal code. Exact real-time carrier rates are displayed before payment confirmation—with zero hidden surcharges.

No. In strict compliance with IATA Dangerous Goods Regulations and UN38.3 transport standards, high-capacity energy cells and standalone battery packs must be transported via certified ground freight across North America. This safety protocol is the reason our battery shipments are currently restricted to Canada and the Contiguous United States.

PARDPro Core Line hardware includes a 1-Year Limited Manufacturer Warranty against defects in materials and craftsmanship. Diagnostics, component servicing, and calibrations are conducted directly inside our Port Coquitlam facility—giving you direct support from the engineering team that designed and assembled the hardware.

Every DJI item in our catalog is 100% authentic, factory-sealed, serialized equipment sourced exclusively through official authorized channels. Units are backed by DJI's official manufacturer warranty and network of certified service centers. Our technical support desk will directly assist you through the claim and RMA procedure should any issue arise.

PARDPro proprietary hardware is released in limited, serialized production runs. Each product displays real-time status: Open for Pre-Order, In Production, or Closed & Fulfilled. If a scheduled batch fails to meet its minimum production threshold (MOQ), all pre-orders are issued an immediate 100% full refund—ensuring complete financial transparency.

Unopened, factory-sealed accessories and consumables may be returned within 30 days of delivery for a refund (excluding return shipping). Defective items are repaired or replaced under warranty. Proprietary batch hardware is built-to-order—please review the specific production terms and lead times on the product page prior to placing your order.

All catalog prices are listed in Canadian Dollars (CAD). We accept all major credit cards (Visa, MasterCard, American Express) and standard express checkout services. Institutional and enterprise clients may request formal commercial invoices denominated in either CAD or USD, with Net-30 payment terms available upon credit approval.

Yes. Our Institutional Procurement Desk actively serves university research labs, academic institutions, media studios, and enterprise engineering teams. We support official tax-exempt certificates, custom RFQs, and formal Purchase Orders (POs). Please email your procurement requirements directly to [email protected].